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Our Refund Policy
Effective Date: January 1, 2026
Thank you for your purchase from our store. We hope you are happy with your purchase. We do provide refunds on purchases within 14 days of receiving your order. Please make sure you read and select the exact products and sizes you want.
Damaged or Defective Items
If your product arrives damaged or defective, we sincerely apologize for the inconvenience. Please reach out to us within 14 days of receiving your order so we can make it right. Include your full name, order number, and photos clearly showing the damage (e.g., torn shipping box, defective item, etc). Once reviewed and approved, a refund will be issued to the card you used to purchase.
Customer Care & Questions
We are here to ensure your experience with our brand serves you with the spirit of excellence. If you have any questions about your order, the delivery process, or this policy, feel free to reach out to us via email at hello@transformedcity.com.